MCSE Training

The Microsoft Certified Systems Engineer ( MCSE ) credential is the premier certification for professionals who analyze the business requirements and design and implement the infrastructure for business solutions based on the Microsoft Windows 2003 platform and Microsoft .NET Enterprise Servers. Implementation responsibilities include installing, configuring, and troubleshooting network systems. The Windows 2003 track of the MCSE credential is designed for information technology (IT) professionals working in the typically complex computing environment of medium to large organizations.
Training Modules:

  • Installing Configuring and Administering MS WIN XP Professional
  • Managing and Maintaining a Microsoft Windows Server 2003 Environment
  • Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
  • Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
  • Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure
  • Implementing and Managing Microsoft Exchange Server 2003
  • Designing Security for a Microsoft Windows Server 2003 Network


Enterprise Administrator on Windows Server 2008
Windows 2008 Enterprise Edition is considered as Microsoft’s most reliable, scalable and high-performing server operating system. It has been designed to simplify the process of Migration from the previous versions of windows; managing mission critical data with enhanced security technology and provides maximum server uptime for sophisticated business needs.

Training Modules:

  • Windows Vista, Configuring
  • Windows Server 2008 Active Directory, Configuring
  • Windows Server 2008 Network Infrastructure, Configuring
  • Windows Server 2008 Applications Infrastructure, Configuring
  • Windows Server 2008, Enterprise Administrator

Desktop Support Technicians

Desktop Support Technicians perform a wide variety of tasks related to Microsoft operating systems:

  • Operating system installations
  • Installation troubleshooting
  • Network client configuration and security
  • Hardware troubleshooting
  • Automating and configuring software deployments
  • PC end-user support


Course Objectives
Upon completing this course, the learner will be able to meet these overall objectives:

  • Explain what a voice gateway is, how it works, and describe its usage, components, and features.
  • Describe the characteristics and configuration elements of VoIP call legs.
  • Describe how to implement IP phones using Cisco Unified Communications Manager Express.
  • Describe the components of a dial plan and explain how to implement a dial pan on a Cisco Unified voice gateway.
  • Explain what gatekeepers and Cisco Unified Border Elements are, how they work, and what features they support.
  • Describe why QoS is needed, what functions it performs, and how it can be implemented in a Cisco Unified Communications network.
  • Describe Cisco Unified Communications Manager, including its functions, architecture, deployment and redundancy options, and how to install or upgrade.
  • Perform Cisco Unified Communications Manager initial configuration and user management.
  • Configure Cisco Unified Communications Manager to support on-cluster calling.
  • Implement PSTN access in Cisco Unified Communications Manager and to build a dial plan in a single-site Cisco.
  • Implement Cisco Unified Communications Manager media resources.
  • Implement Cisco Unified Communications Manager features and applications.
  • Describe multisite deployment issues and solutions, and describe and configure required dial plan elements.
  • Implement call-processing resiliency in remote sites by using Cisco Unified SRST, MGCP fallback, and Cisco Unified Communications Manager Express in Cisco Unified SRST mode.
  • Implement bandwidth management and CAC to prevent oversubscription of the IP WAN.
  • Implement Device Mobility and Cisco Extension Mobility.
  • Describe and implement CCD deployments.

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of fundamental terms and concepts of computer networking including LANs, WANs, and IP switching and routing.

Ability to configure and operate Cisco IOS routers in IP environment at the CCNA level.

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